Frequently Asked Questions
Please read before ordering. If you have any questions, contact us. We're happy to help, and we want you to understand everything on this page before you buy. We're not out to get anyone, but it only takes one person taking advantage to ruin it for everyone, so we enforce these policies strictly. Placing an order means you agree to all of our store policies. If you don't agree with any part of them, please do not purchase from us.
Full policies: Refund, Return & Cancellation Policy · Shipping Policy · Core Charge Policy · Warranty Policy · Terms of Service
Ordering & Fitment
Who is responsible for making sure a part fits my vehicle?
You are, every time. That includes orders where you've talked with a member of our team. We're glad to help, but we're human and mistakes happen, so the final responsibility for confirming that a part fits and is right for your vehicle is yours. Most of the products we sell are made by other manufacturers, and they change designs and specs often, so we can't guarantee fitment on anything we don't manufacture ourselves. Before you order, check the product details and confirm fitment with the manufacturer if needed.
If the site lets me buy something, does that mean it's in stock?
No. Being able to buy a product does not mean it's in stock. If an item is backordered, the site lets you buy it so you can get in line for the next shipment. If a part is hard to find elsewhere, contact us before you buy. Sometimes we do have it, but always check with us first.
Google says you have it in stock. Is that accurate?
Not necessarily. We don't control Google and can't correct what it shows. Check with us that an item is actually in stock before ordering.
Why was I asked for my ID or card details after ordering?
Our fraud system may flag an order, for example when the billing and shipping addresses don't match, the name doesn't match, or the CVV is missing. A flagged order may need verification such as a driver's license or state ID, the last 4 digits of the card, or proof of address. If you'd rather not send an ID, we accept a piece of mail with your information on it, such as an electric or water bill, or another document approved by DDP Motorsports. High-risk orders are canceled and refunded, with no exceptions. If you don't provide verification within 5 business days, the order is canceled and a 3–6% processing fee applies.
Can you refuse or cancel my order?
Yes. We're a small, family-owned business, and we reserve the right to refuse service to anyone, for any reason, at any time. We may also cancel or change an order if the pricing, core charges, availability or other information on our site turns out to be wrong, including after you've placed your order. If that happens, we'll try to reach you using the email, phone number or billing address on the order.
Lead Times, Drop-Ship & Backorders
When will my order arrive?
Quoted shipping times are transit times after the item ships. They don't start from your purchase date. Products can be backordered or delayed by the manufacturer, and all delivery times are estimates, not guarantees.
Why is economy shipping so slow?
Choosing economy shipping means you're in no rush for the item, and it can take up to 14 days to arrive. We use the cheapest available method, and those carriers are often slow. Economy orders are not a priority: we process ground and faster shipping first, which can add delays. We aim to deliver economy orders within 2 weeks.
Where does my order ship from?
Either directly from the manufacturer or from one of our many warehouses across the USA. We pick the warehouse closest to your shipping address so your order gets to you as quickly and efficiently as possible.
I don't have tracking yet. Does that mean it hasn't shipped?
No. Tracking is sometimes delayed by the manufacturer. If it reaches us after we've closed for the day, we may not post it until the next business day. Some warehouses don't send tracking until the evening, even on orders that ship the same day.
The Shop app says my order shipped. Is that right?
Don't rely on the Shop app. It can show an order as shipped when it hasn't shipped yet. If you have questions about your order, contact us directly.
What can delay my order?
An incorrect address or ZIP code, carrier delays or missed pickups, orders placed after the daily cutoff, manufacturer backorders, weather and holidays. If there's a problem with your order, we'll contact you by phone or email.
Order Cancellations
Can I cancel my order?
Only if it hasn't yet entered processing, fulfillment or shipment. We need 24–48 hours' notice to find out whether a cancellation is possible, and giving notice doesn't guarantee it. To cancel, use our Cancellation Form or contact us.
Are there fees to cancel?
Yes. An approved cancellation is subject to a 3–6% payment processing fee, plus any applicable cancellation or restocking fees. We pay transaction fees when your payment is processed and again when a refund is issued, so these fees cannot be waived.
Shipping
Is shipping free?
Free shipping applies only to eligible products shipped within the contiguous U.S. (the lower 48 states). It does not apply to freight shipments, oversized or heavy items, orders shipping outside the lower 48, or very low-margin items.
Is shipping free to Alaska, Hawaii or Canada?
No. The "free shipping" option is economy shipping, and right next to it, checkout clearly says it is NOT FREE for Alaska, Hawaii and Canada. Before you can check out, you must tick the Terms & Conditions box confirming that you've read and agreed to our policies, and this policy is part of them. Reading it is your responsibility. We may invoice you for shipping after purchase. If you cancel after being invoiced, you are still responsible for the processing fees. For a quote, email us before ordering.
Do you ship internationally?
Yes, we ship worldwide. Customs duties, import fees and freight charges are your responsibility.
Which carriers do you use? Can I get expedited shipping?
We mainly ship with UPS, FedEx and USPS. If you prefer a particular carrier, note it in your order comments. Expedited shipping is available on request, so contact us for a quote before you order.
Returns & Restocking
How long do I have to request a return?
10 calendar days from delivery. After that, requests are denied unless we approve otherwise in writing. To start a return, submit an RMA Request Form or contact us.
Can I return a part that's been opened?
Only with explicit approval from DDP Motorsports, and all applicable fees still apply. Opened fuel-related parts can't be returned unless DDP Motorsports explicitly agrees. Electronics and VIN-specific items, including custom tuning, can never be returned or refunded.
What can't be returned?
- Items whose original packaging has been opened, altered or tampered with, unless we explicitly approve the return
- Electronics and VIN-specific items, including custom tuning
- LinksWell products. LinksWell is very strict: it often denies returns, issues no refunds, and generally offers only replacements. Every LinksWell product is an electronic part, so returns can be denied. Any warranty claim requires completing LinksWell's troubleshooting process by email.
- Turbo actuators, including City Diesel, ITI, DDP Holset Reman, DDP Motorsports self-calibrating actuators, and any other turbo actuator. Once the seal is broken, the actuator can't be returned unless DDP Motorsports explicitly approves it. In most cases there are no refunds, only replacements. Without an approved RMA, an actuator is sent back to you at your expense.
What fees apply to returns?
Every approved return carries a non-negotiable restocking fee of 5–25% of the product value, plus a 3–6% payment processing fee. These fees cannot be waived.
Core Charges
How do core returns work?
Return your core within 30 days of delivery. As with nearly every manufacturer, if you don't return a core within 30 days, you lose any core refund. Contact us for the correct return address and an RMA number. Don't use the return address on your original shipping label. In most cases we don't provide return labels.
What affects my core refund?
- Wrong warehouse: if you send the core to the wrong warehouse, you're charged the cost of forwarding it.
- Condition: a core that's been disassembled, or is missing or has damaged major components, gets only partial credit.
- Packaging: the core must go back in the original packaging the new part came in. Bosch strictly requires this.
- Fitment: the core must match the fitment of the part you bought.
- International: return shipping, duties and customs fees are your responsibility.
Damaged, Lost or Stolen Shipments
My package arrived damaged, or was lost or stolen. What now?
If you kept Route Shipping Protection at checkout, file your claim through Route.
If you declined Route, you accept all liability for loss, theft or damage in transit. You agree not to hold DDP Motorsports liable, and you waive the right to dispute the charge. No replacements or refunds are given. Most carriers reimburse only up to $100. If you don't want to take on that risk, keep shipping protection at checkout. Once a package is handed to the carrier, the risk of loss passes to you.
Warranty
My part failed. What do I do?
Contact us before attempting any return. We will walk you through the warranty claim process. Manufacturing defects are repaired or replaced under the manufacturer's warranty. If the problem was caused by installation error, misuse or outside factors, you pay for the repair, including return shipping. You pay shipping on warranty claims unless we state otherwise. Warranty claims are not refunded unless we approve a refund.
I can't wait for my warranty claim. What should I do?
Do not buy the part somewhere else. We, along with many manufacturers, don't issue refunds on warranty claims; we only replace the part. If you need your part quickly, let us know. We can sell you a replacement at a discounted price and refund you if your claim is approved. If the claim isn't approved, you won't get a refund.
Chargebacks & Disputes
What if I file a chargeback or dispute?
By purchasing, you agree not to dispute or charge back your transaction for any reason, including delays, backorders, dissatisfaction, or shipping claims after you declined Route. If you file one anyway, you agree to pay an administrative fee of $175 per hour (1-hour minimum; most disputes take 2–4 hours), and you authorize us to charge your payment method for it.
Contact & Hours
How do I reach you?
- Email: Sales@ddpmotorsports.com
- Call: (866) 895-3833
- Text: (915) 895-3833
- Address: 1613 W Cameron Ave, Rockdale, TX 76567
- Hours: Monday–Friday, 9:00 AM–5:00 PM CST. Phones turn off at 4:00 PM CST.
If your order is urgent, or you have a question about fitment, stock or freight, contact us before you order.