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Shipping policy

Shipping Policy

Last Updated: October 2025

1. What Products Won’t Ship for Free?

Free shipping applies only to eligible products shipped within the contiguous United States (lower 48 states).
Products that do not qualify for free shipping include, but are not limited to:

  • Freight shipments

  • Oversized or heavy items

  • Orders shipping outside of the lower 48 states

  • Orders with very low profit margins that prevent us from covering shipping costs

Any international core return costs are the sole responsibility of the customer, including shipping, duties, and customs fees.

Please note that our website platform has character limits and display restrictions. For this reason, certain orders (including Alaska, Hawaii, Canadian, and international shipments) may initially display “Free Shipping” even if that is not accurate.

If your order states “NOT FREE”, or if you are later invoiced for freight, that means shipping is not included.
By purchasing, you agree and acknowledge this in full. If you choose to cancel after being invoiced, you are still responsible for all payment processing fees as outlined in our refund policy.

If you do not agree to these terms — do not purchase from us.

2. Shipping Protection, Liability Waiver & Dispute Terms

We offer optional Route Shipping Protection to safeguard your order against loss, theft, or damage in transit.
This protection is automatically selected at checkout for your convenience and peace of mind.

If you manually deselect or decline Route Shipping Protection, you are knowingly and voluntarily waiving all rights to file claims, chargebacks, or disputes related to lost, stolen, or damaged shipments.

By declining protection, you are agreeing that:

  • You are waiving all coverage for loss, theft, or damage in transit.

  • Dude’s Diesel Performance / DDP Motorsports will not be held liable for any shipping-related issues once the package leaves our facility.

  • No replacements, refunds, or claims will be honored for any order where Route Protection was declined.

  • UPS, our primary carrier, provides only up to $100 in default coverage for lost packages (unless you selected and paid for Route Protection).

If you do not agree with this, do not purchase from us.
By completing your order, you are acknowledging, understanding, and agreeing that you have read these terms and waive all rights (including those of your credit card company or payment provider) to dispute any non-delivery, loss, or damage claims.

3. Payment Disputes & Administrative Fees

By purchasing from Dude’s Diesel Performance / DDP Motorsports, you expressly agree not to dispute or charge back any transaction related to the shipping protection policy or the outcome of a declined protection claim.

If a dispute or chargeback is filed in violation of these terms, you agree to the following:

  • You will be responsible for all fees and costs incurred as a result of the dispute.

  • An administrative charge of $175.00 per hour (1-hour minimum) will be billed for time spent gathering evidence, documenting, and responding to the dispute.

  • You are also responsible for any legal, recovery, or administrative costs necessary to resolve the matter.

By completing your purchase, you are authorizing us to charge your payment method for these costs if a dispute is initiated.

4. Shipping Timeframes & Lead Times

All quoted shipping times are based on transit time after the item ships — not the date of purchase.

While most orders ship and arrive within the estimated lead time, there are occasions where products are out of stock, on backorder, or delayed by the manufacturer.

If you need an item urgently, please contact us before purchasing to confirm availability.
We’re a small, family-owned business, and while we do our best to keep our website accurate, we cannot guarantee real-time stock updates for every product.

If a product is out of stock everywhere else and you find it listed on our website, we encourage you to contact us first to verify that it is available before placing an order.

5. What Could Cause a Shipping Delay?

Delays can occur for reasons beyond our control, including but not limited to:

  • Incorrect address or zip code entered during checkout

  • Missed carrier pickups or carrier delays

  • After-hours orders placed past daily cutoff times

  • Sudden inventory shortages or manufacturer backorders

  • Weather, natural disasters, or carrier service interruptions

We always strive to ship your order as quickly as possible and will contact you via phone or email if any issues arise.
During peak seasons or holidays, please allow extra time — we’re a small, hardworking family that occasionally takes a day or two off to spend time with ours.

6. Shipping Methods & Carriers

We primarily ship via UPS, FedEx, and USPS, though other carriers may be used when necessary.
If you have a specific carrier preference, please include it in the order comments or contact us immediately after placing your order.

We also offer expedited shipping options upon request. Please contact us for quotes and availability before placing an expedited order.

7. International, Alaska & Hawaii Shipments

Yes, we do ship worldwide — including Alaska, Hawaii, Canada, and international destinations.

However, please note:

  • Customs duties and import fees are the responsibility of the customer.

  • Freight fees vary depending on weight, size, and location.

  • If you order from Alaska, Hawaii, or outside the U.S., you may be contacted after purchase to pay additional shipping charges.

If you are unsure about shipping costs to your location, please email us for a quote before ordering.

8. Customer Acknowledgment

By purchasing from Dude’s Diesel Performance / DDP Motorsports, you are:

  • Acknowledging that you have read, understood, and agreed to this shipping policy in full.

  • Waiving all rights to dispute, reverse, or chargeback any payment for shipping-related reasons, including loss, theft, or non-delivery if Route Protection was declined.

  • Accepting that UPS and other carriers only cover up to $100 by default for lost packages without Route Protection.

  • Authorizing Dude’s Diesel Performance / DDP Motorsports to charge your payment method for any applicable dispute or administrative fees.

If you do not agree with these terms — DO NOT PURCHASE FROM US.
We cannot make this any clearer.